Privacy Policy

1. Who we are

Reactive Energy("Reactive Energy", "we", "us") is a company incorporated under the Companies Act, 2013 (CIN: U32909GJ2025PTC169028), operating the website reactiveenergy.in. This policy explains how we handle personal information submitted through this site, primarily via the contact form.

Registered address: Surat, Gujarat, India. For privacy matters, please use the contact form on our website.

2. Data we collect

When you submit the contact form we collect:

• Name and organization
• Email address and phone number
• Waste type selection and free-text message

For security and abuse prevention we also process technical metadata such as approximate IP address (rate limiting), security tokens (CSRF), and basic request headers. We do not intentionally collect payment card data, government IDs, or sensitive health data through this form.

3. How we use data

• Respond to enquiries and project discussions
• Assess technical fit (waste type, location, scale)
• Protect the site against spam, fraud, and abuse
• Meet legal or regulatory obligations if required

We do not sell personal data. We do not use contact form data for automated decision-making that produces legal effects.

4. Legal basis (India)

We process enquiry data as reasonably necessary to respond to a request you initiate and to operate our business communications. Where the Digital Personal Data Protection Act, 2023 (DPDP Act) applies, we rely on consent and/or legitimate use for responding to voluntary form submissions. You may withdraw consent by contacting us; we may retain limited records where required by law.

5. Sharing and processors

Messages may be transmitted via a transactional email provider (e.g. Resend) configured by us. Processors act only on our instructions under contractual safeguards. We may disclose data if required by law, court order, or to protect rights and safety.

6. Retention

Enquiry emails are retained in business email systems for as long as needed to manage the relationship, typically up to 24 months for unconverted leads unless a longer period is required for contracts, disputes, or legal compliance. Security logs (e.g. rate limit counters) are short-lived.

7. Security

We implement technical measures including HTTPS, security headers (CSP, HSTS, frame denial), CSRF protection, input validation and sanitization, honeypot fields, and IP-based rate limiting on the contact API. No method of transmission over the Internet is 100% secure; please avoid sending passwords or highly confidential documents via the form.

8. Cookies and analytics

This marketing site does not set advertising cookies by default. Essential cookies or local storage may be used by the hosting platform for security and session integrity. If we add analytics later, this policy will be updated and consent obtained where required.

9. Your rights

Subject to applicable law, you may request access, correction, or erasure of personal data we hold about you, or withdraw consent for further contact. Use the contact form with the subject "Privacy request". We may need to verify your identity before acting.

10. Children

This site is intended for business and professional enquiries. We do not knowingly collect personal data from children under 18. If you believe we have done so, contact us for deletion.

11. Changes

We may update this policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the site after updates constitutes notice of the revised policy for website visitors.

12. Contact

Reactive Energy (CIN: U32909GJ2025PTC169028)
Surat, Gujarat, India
Email: reactiveenergy@outlook.com
Please use the contact form on this website for privacy-related enquiries.